Course Description

This training process will not only help build leadership capabilities in the area of interpersonal skills (influencing, effective communication, coaching/mentoring skills, building productive teams, etc.) but will also serve as a major opportunity to develop intrapersonal competencies (increased selfawareness, self-discipline, heightened credibility and confidence, etc.). It will also help attendees to define what the terms “leadership” and “management” mean and then how to know when to be a leader and when to be a manager – all within the context of the vision, mission, strategies, and business plans of their respective organizations and the departments they lead.

Course Objectives

This training process will not only help build leadership capabilities in the area of interpersonal skills (influencing, effective communication, coaching/mentoring skills, building productive teams, etc.) but will also serve as a major opportunity to develop intrapersonal competencies (increased selfawareness, self-discipline, heightened credibility and confidence, etc.). It will also help attendees to define what the terms “leadership” and “management” mean and then how to know when to be a leader and when to be a manager – all within the context of the vision, mission, strategies, and business plans of their respective organizations and the departments they lead.

Audience

Directors and general managers, or those new to a significant leadership role.

Prerequisites

Course Content

•    Defining Leadership and Management
•    Building Trust and Confidence
•    Showing Appreciation & Praise
•    Meetings Management
•    Delegations done right
•    Choosing Managerial Style
•    Building Team Spirit
•    Analytical Thinking
•    Critical Thinking
•    Decision Making
•    Managing Change
•    Team work
•    Managing Conflicts

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