Module 1: Introduction to Interview Skills and Techniques
What are Interview Skills and Techniques?
Importance and benefits of Interview Skills and Techniques
Difference between Interview Skills and Techniques
Differentiate between soft and technical skills
Module 2: Importance of Interview Techniques
Hiring the right fit for the organisation
Promoting growth and success for an employee
Understand the position you are hiring for
Understanding the role and responsibilities
Module 3: Types of Interviews
Structured interview – To ask the questions set in advance
Semi-Structured interview – To ask questions based on candidate’s response
Unstructured interview – Having a list of topics but no questions to ask
Screening – Preliminary assessment of the candidate’s profile
Initial Discussion and fact-finding – Exploring skills, experience, and cultural fit
Telephonic Connect – In the interest of time and resources telephonically connect with the candidate
Behavioural – Interview to assess behavioural competencies to match the job requirement
Individual / Face to Face interview – Upon initial screening and finding fitment
Group/ Panel interview – Basis initial confirmation schedule interview with stakeholders
Module 4: Planning and Preparing for the interview
Gathering needs from the hiring manager or department
Preparing job description
Analysing the candidate profile
Making repository of questions
Collaborating with line managers
Aligning interview questions with the competency required
Schedule time for the interview and stick to the timelines
Module 5: Managing and Conducting the Interview
Identifying candidate type
Conducting the interview ( interviewer is the face of the organisation)
Create a welcoming atmosphere
Collecting candidate information
Making notes during the interview
Give chance to the candidate to ask any question
Provide a timeline to come back
Closing the interview
Module 6: Common Interviewing Questions
Strength and weaknesses of the candidate
Career goals of the candidate
Employment history
Experience-based questions
Hypothetical question
Competency-based questions
Reason to want to join us
Open and closed-ended questions
Module 7: Identifying Soft Skills in the Candidate
Negotiation skills
Communication skills
Positive attitude
Professionalism
Eye contact
Building Rapport
Ability & willingness to perform the job
Module 8: Skills Required for Interviewing a Candidate
Assess the candidate’s body language
Maintaining appropriate tone while interviewing
Being attentive and displaying active listening
Being unbiased during the interview
Giving positive feedback
Module 9: Evaluation and Decision Making
Maintaining a record of the interview, reviewing feedback
Using the scorecard during the interview- considering competency and other aspects
Referring interview notes
Making the decision
Checking references
Module 10: FAQ’s, Roleplays, Case studies and Discussions
Meet experts who have been doing successful interviews and hiring
Read Case studies of typical aspects where interviews go right/ wrong
Participate in role-plays in triads to experience the interview skills and get feedback from experts
Create a repository of questions, define do’s and don’ts (Group activity) and implement them in your organisation
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