Quality Management Systems & ISO 9001 Overview
Introduction to quality management principles
Structure of ISO 9001:2015 (Annex SL – High-Level Structure)
Context of the organization and interested parties
Leadership, quality policy, and objectives
Process approach and risk-based thinking
ISO 9001 Requirements in Detail
Planning, operational control, and support processes
Resource management and competence
Documented information and control
Performance evaluation and internal audits
Nonconformity, corrective action, and continual improvement
Audit Principles & Planning
Principles of auditing (ISO 19011)
Audit types: first, second, and third party
Audit program management
Audit planning, scope, and criteria
Preparation of audit checklists and plans
Conducting & Reporting the Audit
Opening meetings and audit communication
Interview techniques and evidence collection
Identifying findings and nonconformities
Writing nonconformity statements
Audit reporting and closing meetings
Audit Follow-Up & Certification Assessment
Corrective action and follow-up audits
Audit team leadership and auditor behavior
Case studies and mock audit exercises
Final review and exam preparation
Written examination (Lead Auditor certification)
Assessment Method
Continuous assessment through workshops and exercises
Written examination (scenario-based)
Practical audit role-play and group exercises
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